Terms, Conditions & Privacy Policy

Terms & Conditions

Payments

The Cuckoo Clocks use Stripe to handle card payments. Stripe is a highly trusted company that manages billions of dollars in payments from small and large companies all over the world. Please check out their website for further information.

Ordering

Once payment is received physical orders will typically be processed within one to two days. If there is a problem, we’ll aim to contact you within a few days to let you know about any delays or order issues.

Any digital downloads, the website emails you a download link immediately. If you don’t receive this, please check your junk/spam folder first, before contacting us.

This also applies to any “ticket sales” — we never send out physical tickets (unless explicitly stated). You always receive an “email confirmation” from us.

Please ensure that your order details are correct before submitting payment, but if there are problems we’ll do our best to work with you – use our contact form to let us know should there be issues.

Delivery

We use Royal Mail for all deliveries in the UK and abroad.

Returns

If, for any reason, you are unhappy with your purchase then please contact us and we’ll do our best to resolve the problem.

Privacy Policy

Who we are

We are “The Cuckoo Clocks” and this is our website: https://thecuckooclocks.co.uk

(What personal data we collect and why we collect it)

Contact forms

If you use the contact form on this site it emails the content to our email address. The contents and any information you share with us is not stored on the web server.

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to monitor how frequently and from where the website is visited. We do not store this data and it is maintained as per their terms & conditions.

Who we share your data with

Nobody

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please contact us if you wish to do so.